Casino special employees
Casino special employees hold a licence to do certain work in a casino.
Casino special employees
You need a casino special employee licence if you work in a casino and you:
- move, exchange, or count money and chips
- operate or maintain gaming equipment
- are involved in the conduct of gaming
- work as casino security
- hold a managerial role that authorises you to make decisions.
Applying for a licence
The application process is rigorous. Follow the steps for a straightforward process.
Applications cost $288*
- if you are employed by a casino, your employer will pay for your application
- if you are contracted to work for a casino, you will pay for your application.
* Fee increases with CPI on 1 July each year.
Collect the following documents to submit with your licence application:
- a credit report issued by a national credit reporting body within the last three months.
(Your name and date of birth on the credit report must exactly match the official name on your birth certificate, or any name change documents issued since then – like a marriage or deed poll certificate.) - an overseas police certificate issued within the past six months if you have moved to Australia within the past twelve months.
- proof of eligibility to work in Australia – this could include a birth certificate, passport or citizenship certificate for Australian and New Zealand citizens or valid working visa for non-Australian citizens.
- photo identification like your passport, Australian driver licence or an Australian Government issued photo card.
- the last Australian income tax return you have lodged and the notice of assessment, or the overseas equivalent.
- proof of change of name documentation like your marriage or deed poll certificate, if applicable.
- any court records relating to any present or past civil or criminal court proceedings to which you are or were a part, if applicable.
(A criminal check will be required by your employer after submission so all criminal charges and guilty verdicts must be disclosed with your application. Findings of guilt do not automatically disqualify you from being issued with a licence but are handled on a risk assessment basis.) - current New South Wales security licence – where applicable.
Complete the two forms below once you've collected and scanned all your relevant documentation and submit your application online.
- Complete CAS300 Casino special employee licence probity form. You need an authorised witness to sign the statutory declaration.
- Complete the Casino special employee online application and attach a copy of all your scanned documents and your completed, signed, and scanned probity form.
Criminal history check
A criminal history check is required for all casino special employee applicants. This may require you to provide finger and palm prints. If you are employed by a casino, your employer will arrange this. All criminal charges and guilty verdicts must be disclosed with your application. Findings of guilt do not automatically disqualify you from being issued with a licence – they will be risk assessed.
Further information
Further information may be requested before granting a licence. Failure to provide this information could result in the refusal of your application.
Before granting a licence, the NICC must be satisfied that you are a suitable person to hold a casino special employee licence. For that purpose, the NICC will assess your:
- integrity, responsibility, personal background
- financial stability
- general reputation having regard to character and honesty.
You may be granted a provisional licence while your application is being determined.
If your information changes between your application being submitted and the application outcome you must notify the NICC immediately.
Application outcome
You will receive an email about the outcome of your application. Contact your employer or L&GNSW if you have a question about your application.
If your contact details change, notify the NICC within 14 days using the online form.
Update your address and contact details online
If your circumstances have changed, notify the NICC within 14 days using the pdf form: CA0040 Casino special employee – notify change in circumstance. Email it to casinolicensing@liquorandgaming.nsw.gov.au.
Changes in your circumstance include:
- involvement in criminal, civil or alternative dispute resolution proceedings
- a change consisting of a judgment against you
- suspension or termination by a casino operator
- exclusion from another casino
- disciplinary action relating to any other liquor, gaming, racing or wagering authorisation, including any jurisdiction outside of Australia.
- becoming bankrupt
- applying to take the benefit of any law for the relief of bankrupt or insolvent debtors
- compounding with creditors or making an assignment of remuneration for their benefit
- entering into a compromise or scheme of arrangement with creditors.
As a casino special employee you must comply with the Casino Control Act and the Casino Control Regulation.
A casino special employee must:
- wear a clearly visible form of identification approved by the NICC
- not gamble in the casino
- not seek or accept any gratuity, consideration, or other benefit from a patron
- notify the NICC of any change in your details or circumstances that may impact your licence.
You need to renew your licence every seven years unless it is surrendered or cancelled by the NICC. L&GNSW will send a reminder text and email with your renewal number. Speak to your employer you don’t get a reminder 90 days before your licence expires.
Follow the two steps to renew your licence:
- Complete CAS300 Casino special employee licence probity form
- Submit your Online renewal (including your renewal number) with the necessary documentation and the above CAS300 probity form.
You can keep working if your renewal application was lodged with L&GNSW before your licence expiry date.
Your privacy
We handle your personal information in accordance with the Privacy and Personal Information Protection Act 1998. Your information is collected by Liquor & Gaming NSW on behalf of the NSW Independent Casino Commission to be used for the purpose of processing your application. It may also be disclosed to other Government agencies for this purpose.
You have the right to request access to, and correct details of, your personal information held by us.
Training for casino special employees
Section 64 of the casino laws require casino special employees to undertake training and obtain a certificate of competency specific to their functions.
Under the casino laws, casino special employees need a working knowledge of responsible practices for the conduct of gaming and prevention of money laundering and terrorism financing activities within the operations of the casino.
The content of training is composed by the casino operator and approved by the NICC. Evidence of training and certificates issued are to be kept by the casino operator for provision to the NICC when required.
Casino special employee disciplinary actions guideline
Guideline: casino special employee disciplinary actions
Casino special employee disciplinary outcomes register
Disciplinary outcomes register