The NICC has finalised eight casino special employee (CSE) matters where disciplinary action taken included censure, as well as cancelling licences and banning licensees from undertaking CSE work.
The matters, which span both Crown Sydney and The Star, were self-reported by the casinos to Liquor & Gaming NSW and, after investigation, referred to the NICC for determination.
Chief Commissioner Philip Crawford said individuals who hold CSE licences need to maintain high standards of behaviour as poor conduct reflects not only on them but the casino as well.
“The most serious matters resulted in licence cancellation and prohibition on holding a CSE licence for ten years,” Mr Crawford said.
“These matters included a CSE who had associated with individuals with known criminal links and another who had falsified patron ratings.”
Among the other matters were CSE’s who had engaged in fraudulent conduct and one involving a complaint of sexual harassment.
One CSE used their position as a manager to delete negative customer feedback, another two were involved in forging medical certificates, and another two had used a guest card to obtain free parking.
“CSE’s are licensed to do certain specialised work in a casino and they are expected to maintain their suitability for this work,” said Mr Crawford.
“These are people who help safeguard the integrity of casino operations from criminal influence, serious misconduct or exploitation, and a special degree of trust is placed in them.”
The NICC licences CSEs and approves casino-led CSE training in responsible conduct of gaming, anti-money laundering and counter-terrorism financing.
CSEs need to maintain compliance with the casino laws, uphold personal and professional integrity, and notify the NICC when their circumstances change.
Read about the casino special employee licensing process
View the disciplinary outcomes register