Report a potential breach

Make a complaint or report a suspected breach at a NSW casino.

Members of the public can report a breach or make a complaint about a NSW casino using the form below or calling Liquor & Gaming NSW (L&GNSW).

L&GNSW handles casino related complaints and breach disclosures on behalf of the NICC and may investigate further if necessary. Your personal details will be kept confidential.

Report a breach or make a complaint about a NSW casino

Online form

Call 1300 024 720

Make a report via the interpreter service: call 131 450 and ask the interpreter to connect you to L&GNSW on 1300 024 720.

Complaint and breach reporting process

What is a breach?

Casinos must comply with the Casino Control Act 1992, the Casino Control Regulation 2019 and the terms of Section 142 agreements made between the NICC and the casino operator.

Failure to meet their obligations could result in a breach.

Examples of breaches under the casino laws include:

Gaming equipment is not approved
Gaming is not conducted honestly in line with the rules
Chips are not used, exchanged, redeemed or destroyed appropriately
Advertising creates an inducement to gamble
Promotional prizes are exchanged for cash
Casino close associates do not report changes in financial or other circumstances
Casino special employees gamble or consume illicit substances
Excluded persons or minors gain entry to the casino
Individuals are allowed to play without the required breaks
Liquor is not served responsibly, creating actual or risk of harm to patrons
Credit is provided to gaming patrons
Source of funds checks are not completed
Commissions are provided to people who introduce players to the casino
Casino operators do not comply with reporting requirements

You can report the above practices and other misconduct to the NICC (via L&GNSW). Casino employees, former employees and members of the public are encouraged to report their concerns to help ensure NSW casinos are safe and compliant.

If you are unsure of what constitutes a breach, make a report and L&GNSW will assess it. L&GNSW will consider whether the matter is something they can investigate further or potentially refer to another regulator.

Whistleblower protections

If you are a current or former employee of a casino operator and you report misconduct or breaches of the law to the Australian Securities and Investments Commission (ASIC), you may be covered under the whistleblower protection laws.

You can report misconduct, legal breaches, fraud and practices that involve ripping off a company, its customers or suppliers, or misleading people to make a sale. Whistleblowing can also involve raising an improper state of affairs or business practices that cause consumer harm.

You can find more information about what to report, who to report to, and how you will be protected on the ASIC website.

Public interest disclosures

Under the Public Interest Disclosure Act 2022, public sector staff are encouraged to report serious wrongdoing within the public sector. This includes conduct within the NICC.

Public sector staff, such as members of the Office of the NICC and other public officials, can make a public interest disclosure to their manager, a disclosure officer, the NICC Chief Commissioner, a Department Secretary, or directly to an integrity agency such as the NSW Ombudsman, the Independent Commission Against Corruption or the NSW Information and Privacy Commission.

Information on what constitutes serious wrongdoing and how the NICC manages public interest disclosures is outlined under in the NICC PID Policy and Procedure.

People who are not public officials can make a complaint to or about the NICC using the form or by emailing office@nicc.nsw.gov.au.

More information

Casino disciplinary outcomes register